Refund policy
**We are Offering You The Effortless Returns: And Providing You Satisfaction Guaranteed**
At Fragrance Square, your satisfaction is paramount. If for any reason your order doesn't meet your expectations, worry not – our hassle-free returns process ensures a seamless experience:
Return Eligibility:
- Unopened products are welcome for returns. Ensure they're in their original condition, securely sealed, and unopened.
Timeframe for Returns:
- You have 14 working days from the date of purchase to initiate a return for a full refund or exchange on packaged, sealed items.
How to Initiate a Return:
- Contact our dedicated Customer Care Team at info@fragrancesquare.co.uk with the following details:
- Name
- Email Address
- Order Number
- Reason for Return
- Refund, Exchange, or Replacement preference
Return Policy Highlights:
- Please note, our return policy spans 14 days from the date of purchase.
- To be eligible for a return, the item must be unused and in its original packaging.
Exceptions to Refunds:
- Partial refunds may apply for items not in original condition or missing parts due to reasons unrelated to our error.
- In cases of receiving the wrong product, please notify us within 48 hours. If an item arrives damaged, inform us within 24 hours.
- Kindly note, 'Fragrance Square Royal Oils' Range and Arabian Oud products are non-refundable.
Royal Oil Recommendation:
- Explore our exceptional oils collection, including 'Fragrance Square Royal Oils' and Arabian Oud products, available in various sizes. Begin with the 3ml option for the perfect experience.
Refunds Process:
- Once we receive and inspect your return, we'll send an email confirming its status. Approved refunds will be processed, with credits applied to your original payment method within a specified time frame.
Pending Refunds? Steps to Follow:
- Before contacting us about pending refunds, double-check your bank account. Reach out to your credit card company, followed by your bank. If needed, contact us at info@fragrancesquare.co.uk
Shipping and Responsibility:
- Shipping costs for returns are your responsibility. These costs are non-refundable. If a refund is issued, the return shipping cost will be deducted. The refunded amount will encompass your total minus postage costs and transaction fees.
- For items over £75, consider a trackable shipping service or shipping insurance to ensure safe return transit.
From initiating a return to processing refunds, your satisfaction is at the core of our process. At Fragrance Square, we strive for your confidence and convenience, ensuring every step of your returns journey is as smooth as possible.
